AZTEK Services was established in 1990 by Directors Alan and Lesley Cockerton trading from offices in Newmarket. The couples experience within the security industry lead to the development of a financially secure business, offering its customers the very best service and technology available.

In 1993 AZTEK Services achieved recognition by NACOSS for intruder alarms, this was followed by accreditation to BS EN ISO 9001 quality assurance. The company has expanded steadily on its reputation for quality and service, serving the needs of Industry, Ministry of Defence, Universities and Government Establishments also providing dependable security for many domestic customers protecting their families, homes and possessions.

In 2002 AZTEK Services was incorporated and moved to new purpose built premises in the village of Isleham just outside Newmarket. 2003 saw the appointment of a new director, Darren Cockerton. Having graduated with a masters degree in engineering Darren's knowledge and experience further strengthened the companies management and commitment to its customers.

COMMITMENT
AZTEK Services commitment to continued improvement is the basis for our business development and quality system strategy, this is supported by ongoing investment in the company and training of its staff.

BUSINESS STRATEGY AND QUALITY POLICY
Our strategy is to undertake the design, installation and maintenance of electronic security systems in accordance with best professional practice and at a reasonable financial return.

The key to success in a competitive environment is to continually strive to increase customer satisfaction and to this end:

The company is a recognised NACOSS installer, all employees are committed to meeting the regulatory, legal and environmental expectations of the industry that have been agreed by Insurers, Police, Professional Institutions and relevant Trade Associations. The company provides an environment to encourage employees at all levels to direct their abilities to the benefit of the organisation and their own personal satisfaction; such a policy attracts the best people in our field.

Management keep abreast of technological changes and innovations that may be of benefit to existing markets and provide a direction to new business areas. Measures are in place in essential core areas of the business to indicate how well the business is performing. This includes not only basic business measures of cash flow, sales, capital expenditure, but also complaint resolution criteria, false alarm statistics and contractual obligations such as routine maintenance achievement and call out response times.

Data is gathered to determine success in continually satisfying the expectations and needs of our customers.

Dissatisfied customers constitute a business risk, International Standard ISO 9001:2000 provides a framework for satisfying customers. To this end the company has developed and implemented a quality management system that meets the requirements of International Standard ISO 9001:2000 and the NACOSS Quality Schedule SSQS101 'The Design, Planning, Installation and Maintenance of Electronic Security Systems' giving confidence not only that installations meet the requirements of contracts and specifications but that our business is committed to continual improvements.

HEALTH AND SAFETY POLICY STATEMENT
Our Company policy is to provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees. Also to provide such information, instruction and training as may be needed to meet this end.

Preventative and protective measures are, and will be, implemented following the identification of hazards and assessment of the risks related to them.

We accept our responsibility for the health and safety of other persons who may be affected by our activities.

The allocation of safety matters, identity of responsible persons and the arrangement made to implement the policy are set out within the Company Health and Safety Policy.

The Policy will be reviewed and records maintained. Changes will be made to reflect the varying nature of the Company and its commitments.